This Policy mainly explains to you:
Our role
What information do we collect about you?
How do we use your information?
How do we use cookies and similar technologies?
Under what circumstances do we share your information?
Under what circumstances do we publicly disclose your information?
How do we store your information?
How do we protect your information?
Your rights.
Account cancellation and personal information deletion
How to protect minors' information?
How do you contact us?
Clause Update
Chervon believes that the users' trust is essential, and Chervon understands how vital the users' personal information is to them. Chervon will collect personal information from the user, following laws and regulations to a reasonable and necessary extent. Chervon will make every effort to prevent users' data from being leaked, damaged or lost through appropriate and effective information security technology and management process and take corresponding security protection measures. Given this, Chervon IoT Platform Service Provider formulates this Privacy Policy (hereinafter referred to as “We”) and reminds you to pay attention to:
This Policy applies to all products and services provided to you by Chervon IoT Platform service provider in the form of websites, applications and new forms of technology developed by Chervon. "Chervon IoT Platform", as described in this Policy, refers to Nanjing Chervon Industry Co., Ltd. (hereinafter referred to as "Chervon" or "We").
You agree and acknowledge that our products have to be purchased through authorized Channel. Meantime Chervon has the right to charge for the developed services and new service at his discretion. For the services and content provided free of charge, Chervon has the right to stop at any time. You should pay attention to the updated status of the services and content by yourself. During the use of the product, you may purchase the developed services and the new services through legally authorized channels, or you may choose not to purchase them.
If there is an independent privacy policy for the products or services we provided, the corresponding privacy policy/agreement shall apply to the products or services.
As the controller of your information, we have the right to decide how to handle your personal information and for what purposes. We know you care about how your data is used and shared, and we appreciate your trust; we will do so carefully and sensibly.
We collect your information based on legality, necessity, fairness and transparency principles. When providing you with a specific service, we will inform you of the information we will collect and its purpose in responding to your particular service
request. Depending on the service you choose, we may organize one or more of the following information in the following scenarios:
When logging in for the first time, you must provide your email address and your last name to register your account and set your account password so we can identify you on Chervon IoT Platform. If you do not provide relevant information, Chervon IoT Platform will not be able to create an account for you and provide services. Moreover, by collecting your last name and e-mail address, our customer service staff can find the information of your equipment in the CRM system, so that we can provide you with more timely and accurate after-sales service when you seek help.
After you register successfully, you can choose to fill in your personal information in the profile column, such as your nickname, gender, birthday, avatar, income level and education level. Such information is your "Account Information", and the account information you added will help us provide you with better-personalized services. However, if you do not offer such supplementary information, it will not affect your use of the fundamental functions of Chervon IOT Platform.
For us to provide maintenance services to you, we need you to provide your name, contact information (telephone number and email), maintenance address, postcode, city, country, and service time so that we can respond to and deal with your maintenance problem in time. However, you can choose not to provide the above information, and failure to provide the above information will not affect your use of Chervon IOT Platform.
In order to show the real-time situation of your use of products, for the optimization and improvement of our product design, as well as timely optimization of our products and services, improve user experience, we will collect your APP online login time, single equipment cycle using time, your operating habits (including you in the use of single equipment page length, frequency, time, charging frequency and other operations), page retention time, operating record(Including click record, click button record, click volume, residence duration), Cookies record, web page browsing history, link click record. If you refuse to provide the above information, you should stop using EGO Connect, and cancel your account in accordance with Article 10 of this Policy, your refusal will not affect your use of the product.
In the meantime, we will send marketing messages to you through EGO Connect after we manually screen the personal information collected above according to the product type and model. You have the right to refuse to receive marketing message push from us. Your refusal will not affect your use of Chervon IOT platform. You can turn off EGO Connect marketing messaging in “My Account-Settings-Message Settings”.
For us to be able to send product message notifications, system message notifications, marketing message notifications to you by email, we need your permission to use the name and email address you provided when registering and logging in. By clicking the box“agree to this policy”, you are deemed to have consented
to our use of email notifications. You will receive email notifications in your email box even if you do not open the app. You can turn off email marketing push in EGO Connect under “My Account - Settings - Message Settings”.
Email push notifications also stop when you log out of your account.
In order for us to send alarm messages and product reminder notifications to you via SMS, we need your phone number and your consent to send message notifications to the number you provide. You must be aware that you have the right not to provide your phone number for this purpose. By providing your phone number, you agree to push SMS notification to the mobile phone number. Even if you do not open the app, you will receive SMS push notification on your mobile phone.
When the product you purchase and use supports WiFi connection, we need to collect the user name and password of the wireless local area network you use, which you need to fill in and provide by yourself, so as to realize EGO Connect binding with the product mentioned above. You may choose not to provide the above information, and it will not affect your use of the product.
To identify the abnormal status of accounts or products, understand or optimize the adaptation of products and services, and provide application version upgrade or firmware version upgrade services, we will collect your usage information of the product during your use of our products and services, including the unique device identifier of the relevant device, MAC address, IP address, phone model, operating system version, registration date, and Settings of the product used to access the service.
To help us understand the performance of any of the above IoT platforms, we will record relevant product operation information, including your usage frequency, crash data, overall usage, and performance data. We do not associate information stored in our analytics software with any of your personal information. It should be noted that individual product information and service log information cannot identify the identity of a specific natural person. If we combine such information with other information to identify specific natural persons, such non-personal information will be regarded as personal information, and we will anonymize and de-identify such information unless authorized by you or otherwise provided by laws and regulations.
To improve the security of the IoT platform service, protect the personal and property safety of you or other users or the public from infringement, better prevent phishing websites, fraud, network vulnerabilities, computer viruses, network attacks, network intrusion and other security risks, and identify violations of laws and regulations or Related protocol rules of Chervon IoT platform more accurately, We may use or integrate account information, product interaction information, web log information, and the information that you have authorized or shared by law, to the comprehensive judgment of your account and transaction risk, authentication, inspection and prevention security incidents, and take the necessary records following the law, audit, analysis, and disposal measures.
If we use information for other purposes not specified in this agreement, or use information collected based on specific purposes for other purposes, we will obtain your consent in advance.
We will keep your personal data up to date; safely store or destroy it; minimize the collection and retention of data we need to provide you with services; protect personal information from disclosure, abuse, unauthorized access and disclosure; take appropriate technical measures to keep your personal information secure.
We use your information for the following purposes:
Provide services according to the contract we signed with you.
Fulfil your transaction or service request, including fulfilment of an order; deliver, activate or validate products or services; make changes at your submission or provide the information you request; and provide technical support.
Send marketing messages after manual selection according to product type and model.
Maintain the integrity and security of our data technology systems for storing and processing your personal information.
Enforce or protect our agreements or contracts with you.
Detect and investigate information leakage, illegal activities and fraud.
Contacting you to solve the problem.
It should note that the above usage methods cover the main ways we use your information. We may update the website page, product version and other ways to provide users with more diversified services from time to time. If we intend to use the information for other purposes not specified in this Policy or use the information collected for a specific purpose, we will seek your consent again by signing added Agreement, pop-up window tips and updating this Policy.
Cookies and similar technologies are widely employed on the Internet. When you use our products and related services, we may use associated technologies to send one or more cookies or anonymous identifiers (hereinafter referred to as "cookies ") to your devices to collect, identify and store information (including profile picture, nickname, token (account number token) and search record information) about your access to and use of the products.
We undertake that we will not use Cookies for any purpose other than those described in this Privacy Policy. We use cookies and similar technologies mainly to achieve the following functions or services:
Ensure safe and efficient operation of products and services:
We will set up authentication and secure cookies or anonymous identifiers to enable us to confirm whether you are securely logged into the service or whether you are experiencing embezzlement, fraud or other illegal activities. These technologies will also help us improve service efficiency, login and response speed.
Help you have a more effortless access experience:
We use local storage technology to save you from repeating the steps and processes of filling in your personal information and entering your search (example: record search, form filling).
Troubleshooting Exceptions:
During your use of the product, we will collect your browsing history and use cookies to record your browsing activities, which will be used to check for exceptions related to crashes and delays and explore better service methods.
Official link: https://www.google.com/maps
By default, your account name is the nickname of the corresponding port when you log in. Therefore, when you post or comment on the Chervon IoT platform, if you do not modify the default account nickname, you will disclose your aforementioned nickname to us and our authorized staff. You can also modify your nickname on the "My account
- Account - Nickname" page.
In addition to the above, we will only publicly disclose your personal information in the following circumstances:
After obtaining your consent.
Disclosure based on law: We may publicly disclose your personal information under the circumstances of laws, legal procedures, lawsuits or mandatory requirements of regulatory authorities.
According to the law, the personal information we collect and generate in the United States will be stored on the Amazon cloud in the United States, and we will not transfer or store your personal data across borders. However, we will access your personal information through the Chervon IoT management platform located in China, which may constitute cross-border access to personal data.
Unless otherwise specified by law, Chervon IoT Platform will store your information for the following periods:
When using Chervon IoT Platform products or services, we will keep them for you unless you take the initiative to delete or cancel the Chervon IoT Platform account.
We will periodically back up the collected information according to the data backup policy of the Chervon IoT platform.
After you delete your information or cancel your account on Chervon IoT Platform, Chervon IoT Platform will stop using your personal information and delete your
personal information within 15 working days, except for those that need to be saved according to laws and regulations.
Your personal information will form usable circulation data after being anonymized and desensitized. Chervon IoT Platform does not need to obtain your consent for the storehouse and usage of this data.
When our products or services cease to operate, we will notify you through push notifications or announcements, delete your personal information or anonymize it within a reasonable period.
We have taken reasonable and feasible security measures in line with industry standards to protect your information from unauthorized access, public disclosure, use, modification, damage or loss of your personal information.
The Internet Environment is not perfectly safe, we strongly recommend that you do not use communication methods other than those recommended by Chervon IoT platform to send your information when employing products or services of Chervon IoT platform.
In the event of an unfortunate personal information security incident, we will inform you of the basic situation, including: the nature of the leak, the type of data, the number of records, the number of people affected, the name and contact information of the representative set by us, possible impact of the security incident, the disposal measures we have taken or will take, suggestions you can independently prevent and reduce risks, and remedial measures for you, the name and contact information of the regulatory department, etc. We will inform you of the relevant information by email, phone call, push notification and other means. If it is hard to tell the subject of personal information one by one, we will release the announcement reasonably and effectively. At the same time, we will also report the disposal of individual information security incidents to the requirements of the regulatory authorities.
You fully understand and agree that we have the right to review whether the identity information provided by the user registration is accurate and valid and take reasonable technical and management measures to ensure the security and effectiveness of the user account; you are obligated to keep your account and password properly and use account and password correctly and securely. Either party shall bear the legal liabilities arising therefrom if the civil rights of you and others are damaged due to the loss of account password or account theft caused by its failure to perform the above obligations.
If you find that others have used or embezzled your Chervon IoT platform account and password or any other use without your legal authorization, shall notify and inform us immediately through the contact details described in article 12. When you tell us, you shall provide valid personal information consistent with your registration information. Upon receipt of your reasonable request and verification of identity, we will take corresponding measures according to your requirements or specific
circumstances (including but not limited to suspending the login and use of the account and untying and deleting the smart devices bound to the account). You shall be liable for any loss caused to you and other users by taking corresponding measures according to your request. We have the right to refuse your request if you do not provide valid identity information or if the unique, proper identity information you provide is inconsistent with the registered identity information, and you shall bear the losses caused by this.
The CPRA provides you, an U.S. resident, with specific rights regarding personal information. This section describes your CPRA rights and explains how to exercise them.
You have the right to manage your information, including:
Access to Your Personal Information：
Account Information: If you wish to access or edit your personal information, you can access your data through “My account-Account” page after logging in to your account. If you want to change your password, you can log in to your account and then click "profile picture" to change your password.
Other personal information (for example, when using after-sales service, repair service and other services): Personal information generated during your use of our products or services;
Correct your personal information
When you find that we have made mistakes in handling your personal information, you have the right to request us to make corrections or supplements. You can make corrections or additional instructions by visiting the Personal Information Setting page or contact us directly to request corrections or additional instructions in accordance with Article 12.
Deleting Your Personal Information
In the following cases, you can contact the customer service of Chervon IoT platform in accordance with Article 12 to delete your personal information:
If our behavior in handling personal information violates laws and regulations.
If we collect or use your personal information without your explicit consent, or we do not have other legal circumstances.
If our handling of personal information seriously violates our agreement with you.
If you do not need to use our products and services.
You have voluntarily cancelled your Chervon IoT platform account.
If we share or transfer your personal information with others without your explicit consent or other legal circumstances, you have the right to request a third party and us to delete it.
If we breach the agreement with you and publicly disclose your personal information, or if we do not have other legal circumstances to publicly disclose your personal information, you have the right to request us to immediately stop the public disclosure and issue a notice requesting the recipient to delete the corresponding information.
Once we receive your deletion request, we will promptly delete your personal information as required by law.
Under the CPRA, we may deny your deletion request in whole or in part if it is necessary for us or our service providers to retain:
Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by the consumer, or reasonably anticipated by the consumer within the context of a business’s ongoing business relationship with the consumer, or otherwise perform a contract between the business and the consumer.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity. Help to ensure security and integrity to the extent the use of the consumer’s personal information is reasonably necessary and proportionate for those purposes.
Debug to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise that consumer’s right of free speech, or exercise another right provided for by law.
To enable solely internal uses that are reasonably aligned with the expectations of the consumer based on the consumer’s relationship with the business.
Comply with a legal obligation.
Otherwise use the consumer’s personal information, internally, in a lawful manner that is compatible with the context in which the consumer provided the information.
Once we receive your deletion request, we will promptly delete your personal information as required by law.
Copy of personal information
If you need a copy of your personal information, you can contact us through the contact information in Article 12.
Right to withdraw consent
When we rely on your consent to process data, you have the right to withdraw your consent by yourself at any time. The operation path of EGO Connect is "My Account - Settings - Legal Information - Withdraw Consent".
After you withdraw your consent or authorization, we will not be able to continue to provide you with the services corresponding to the withdrawal of consent or authorization, nor will we process your corresponding personal information. However, your decision to withdraw your consent or authorization will not affect any previous processing of personal data based on your consent or authorization. After you withdraw your consent, you need to re-enter your account and password before entering the function page again, and click agree to our privacy policy and User Agreement again. Your consent indicates that you voluntarily agree to our use and processing of your personal information.
You have the right to restriction of your personal information. This means that we will suspend the processing of your data for a certain period. Circumstances which may give rise to this right include situations where the accuracy of your personal data is contested and we need some time to verify its (in) accuracy. This right does not prevent us from continuing to store your personal information. We will inform you before the restriction is lifted.
Your right to data portability entails that you may ask us to provide you with your personal information in a structured, commonly used and machine-readable format, and have such data transmitted directly to another controller, where technically feasible. Where legally required and technically feasible, we will transmit your personal information directly to the other controller.
The way to exercise your rights under the CPRA:
To exercise the above access or deletion rights, please submit a verifiable user request to us by :
Sending an email to contact us：TermsInquiries@na.chervongroup.com
You can only make two verifiable user requests within a 12-month period to exercise your rights under the CPRA. Verifiable user requests must:
Provide sufficient information to enable us to reasonably verify that you are the person or authorized representative on whom we collected the personal information.
Describe your request in sufficient detail so that we can properly understand, evaluate and respond to it.
We will not be able to respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you. Making a verifiable user request does not require you to create an account with us. We will only use personal information provided in verifiable user requests to verify the requester's identity or authority to make the request.
Response time, validation and format:
We strive to respond to verifiable user requests within 45 days of receipt. If we need more time (up to 90 days), we will notify you in writing of the reason and the extension period. If you have an account with us, we will provide a written response to that
account. If you do not have an account with us, we will provide our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period prior to receipt of the verifiable user request. The response we provide will also explain why we are unable to fulfill the request (if applicable).
We will not charge you to process or respond to your verifiable user request unless it is excessive, repetitive or manifestly unfounded. If we determine that the request requires a fee, we will tell you why we have made that decision and provide you with a cost estimate before completing your request.
When you make a request, we will attempt to verify your request in the following ways to ensure that we only provide your personal information to you or your authorized representative:
Account Users: We will verify your identity using standard authentication methods associated with your account with us.
Users without an account: we will verify your identity by first name, last name, email address and phone number.
Right to Opt-Out and Opt-In of Sale of Personal Information
If you are over 16, you have the right to direct us not to sell your personal information at any time (“Right to Opt-Out”). We shall not sell the personal information, if we have actual knowledge that the consumer is less than 16 years of age, unless the consumer, in the case of consumers between at least 13 years of age and less than 16 years of age, or the consumer’s parent or guardian, in the case of consumers who are less than 13 years of age, has affirmatively authorized the sale of the consumers personal information(“Right to Opt-In”). Users who opt-in to the sale of personal information may opt-out of future sales at any time.
To exercise your right to opt-out, you (or your authorized representative) may submit a request to us by sending an email to TermsInquiries@na.chervongroup.com.
Do not sell my personal information:
You do not need to create an account with us to exercise your right to opt out. We will only use the personal information provided in an opt-out request to review and comply with that request.
Non-discrimination
We will not discriminate against you for exercising any of your CPRA rights. Unless permitted by CPRA, we will not:
Deny you supply of goods or services.
Charge you different prices or rates for goods or services, including by granting discounts or other benefits, or imposing penalties.
To provide you with a different level or quality of goods or services.
Suggest that you may receive different prices or rates for goods or services or different levels or qualities of goods or services.
Accessibility:
Alternative formats for the Privacy Policy are available in the following ways: Send email: TermsInquiries@na.chervongroup.com
Appointed agent:
You may appoint an authorized agent to represent you in making a request under CPRA. You must provide us with a written and complete authorization to act on your behalf and we reserve the right to determine the validity of such authorization upon our own verification.
You can cancel your registered account at any time. You can cancel by any of the following methods:
Log in to EGO Connect and confirm for account cancellation. The operation path is "My account - Settings – Legal information – Cancel services" and press the “Confirm Cancel” button for account cancellation. After you submit the application for account cancellation, we will cancel your account and delete data associated with your account within 15 working days after verification according to your requirements. After you close your account, we will delete your personal information within 15 working days, unless otherwise provided by law. Once you confirm the account cancellation, you will not be allowed to log in to your original account again during the verification period, otherwise the cancellation may fail.
Contact us through the contact information in Article 12 if you would like to cancel your account.
After account cancellation, we will stop providing you with products or services, and your personal information will be deleted within 15 working days unless otherwise required by law upon your request.
Our products and services are only service for adults aged 18 and over, and minors are prohibited from using them for safety reasons, unless operated in accordance with clause 9.9..
If you have any questions, comments or suggestions regarding this Privacy Agreement, if you wish to exercise any rights, or if you have any requirements to discuss with us, please get in touch with our department dealing with personal information protection in the following ways:
Chervon IoT Platform service provider: Nanjing Chervon Industry Co., Ltd.
Address: No. 529, 159, Jiangjun Avenue, Jiangning Development Zone, Nanjing City, Jiangsu Province, PRC.
If you have a user account with us, you can log into your user account to make any changes to your specific user account as provided in your account settings. You have the right to access, update and correct your personal information in the Company's custody and control, subject to certain legal and contractual constraints. If you have questions or concerns on any personal information you have provided to us or would like to make any changes to such information you contact us by aforementioned email.
For security purposes, you may be required to provide a written request or otherwise prove your identity. Typically, we will reply within 15 working days. If you are not satisfied with our reply, especially if you believe that our personal information processing has harmed your legitimate rights and interests, you can also make a complaint or report to regulatory departments.
To provide you with better service and user experience, this Policy may be amended in time according to business adjustments, laws, regulations or policy changes. If you continue to use any of our services or visit our related websites after any adjustment or change in our Privacy Policy, we believe that you have fully read, understood and accepted the revised Privacy Agreement and accepted to be bound by it.
Chervon may develop and provide updates at our sole discretion, including but not limited to upgrades, bug fixes, patches, other bug corrections and/or new features (collectively, "Updates"). Updates may also include modifying or removing all or certain features and functions of the application. All updates will be part of the application and be governed by this Agreement.
Depending on your device Settings, you may receive notifications or prompts about downloading and installing available updates when your device connects to EGO Connect. You have the right to download and install all updates and confirm that you agree to the privacy policy. Otherwise, the application or some of its functions may not function properly.
We shall update according to actual needs, and the date of this release is: , 02/19/2024.
How will changes to this Privacy Notice be communicated?
Our business is constantly changing, which means that our Privacy Notice will be updated from time to time. Please review this Privacy Statement from time to time to ensure that you are satisfied with any changes we make.
We will not reduce your rights under this Privacy Statement without your express consent. We will post any changes to the Privacy Notice, and if the changes are material, we will provide a more prominent notice, including personal email notification where necessary.